Privacy Statement of Eco Solar Pty Ltd

This Privacy Policy explains how Eco Solar Pvt Ltd (“Eco Solar”, “we”, “us”, or “our”) gathers, uses, stores, reveals, and guards your personal data. We pledge to keep your personal data confidential and secure, as well as provide transparency into the way in which it is managed.

We recognize that your personal data is important and that your privacy must be protected. This Policy governs all persons who have dealings with us, including customers, potential customers, suppliers, contractors, business partners, and visitors to our website and services.

We are subject to and comply with the Privacy Act 1988 (Cth), which includes the Australian Privacy Principles (APPs), that set out how personal information is to be collected, used, and handled. By “your information”, we are referring to your personal information and any other information we might collect in relation to our business.

We have the right to modify or revise this Policy at any time. Any such changes will be posted on our website, and the new version will take effect from the date it is published. We recommend that you visit our Privacy Policy frequently to keep yourself updated about how we are safeguarding your information.

Types of Information We Collect

The kinds of personal data we might obtain from you include, but are not limited to:

Your full name, postal address, email address, and telephone number;
Your date of birth, gender, and occupation or job title;
Information regarding your home or business, including whether or not you own property;
Utility-related information or electricity usage details (where appropriate for solar system quotations);
History of your interactions and communications with us, such as emails, phone calls, and face-to-face meetings;
Your interests in our services and products;
Payment details like invoice numbers, reference IDs, and transaction history (remember, we do not collect credit card or bank account information);
Your feedback or survey responses;
IP address, browser type, and device details collected through our website;
Cookies and analytical information about how you use our website and services.

In other instances, we might collect sensitive information (within the meaning of the Privacy Act), but only with your clear consent or where the law demands.

How We Collect Your Information

We obtain your personal information in a number of ways, depending on the way you are interacting with us. These can include:

1. Direct Collection

When you complete a form on our website or social media sites;
When you phone us or communicate by email or SMS;
When you ask for a quote, sign up for newsletters, or send inquiries;
During consultations, meetings, or site visits.

2. Third-Party Sources

From our business partners, energy retailers, contractors, and service providers;
From publicly available sources like government databases or property records;
From referral platforms or industry directories;
From marketing sites, event registrations, and online promotions.

3. Automatic Collection

By the use of cookies and other similar technologies on our website;
Through analytics tools that monitor visitor actions, location, time on site, and pages visited;
When you interact with our emails, ads, or digital content.

How We Store and Secure Your Information

We use reasonable measures to protect your personal information and to avoid misuse, loss, unauthorised access, modification, or disclosure.

Your data is securely stored through a mix of:
Secure cloud-based systems with encryption and restricted access;
Physical files held in locked and surveilled premises;
Password-protected computer databases and software systems;
Regular back-ups of data and security surveillance.

Even with our utmost care, no data transmission via the internet or storage system is 100% secure. Hence, we cannot ensure the absolute security of any information sent to or from our website. You submit your information at your own risk.

How We Use Your Personal Information

We gather and use your information for several reasons in the regular course of our business operations, including:

To determine your eligibility for our solar or battery products and services;
To give you precise quotes, proposals, and system design consultations;
To render services and perform installations or maintenance;
To process payments, send invoices, and handle billing accounts;
To maintain customer relationships and answer your inquiries or feedback;
To enhance the quality of our services and customer support;
To perform internal administrative tasks like auditing, reporting, or training;
To meet legal, regulatory, or compliance requirements;
To carry out market research, surveys, and service improvement programs.

We can also aggregate and anonymise some data for research, analysis, and statistical purposes, in which case it will not be personal information.

Disclosure of Your Information

We may share your personal information with third parties in the following circumstances:
To trusted service providers, including solar installers, electricians, and logistics companies;
To energy retailers, product manufacturers of solar, and partners in battery systems;
To advertising and marketing agencies;
To analytics platforms, vendors of software, and IT providers;
To accounting, legal, or other professional advisors;
To government regulators, authorities, or enforcement agencies if required by law;
To other third parties on your consent or as reasonably needed for business operations.

In some situations, the party to whom you provide information will pay a fee to Eco Solar for access to this information as part of a commercial or referral agreement.

Marketing and Communications

We may use your personal information to communicate with you and send you promotional materials and updates regarding our services, industry developments, special deals, and special offers.

Such communications can be sent through:

Email newsletters;

SMS or MMS notifications;
Social media advertisements and posts;
Targeted web banners or alerts;

Accessing and Correcting Your Personal Information

You can ask us to provide you with any personal data we hold about you, but this is subject to certain exceptions which have a basis in law. If you think that any of the information we hold is inaccurate, outdated, incomplete, or misleading, you can ask us to correct it.

To make such a request, please contact us with the information below. We will require you to prove your identity and may levy a reasonable administrative charge for access requests.

Links to Third-Party Websites

Our site may link to external websites, services, or resources that are not controlled by Eco Solar. These websites have their own privacy policies and we are not liable for their practices.

We suggest that you read the privacy policy of any third-party website before you give them your personal information.

Privacy Complaints or Concerns

If you have a question, concern, or complaint about how your personal information is being treated, please get in touch with us using the contact details below. We will treat all complaints seriously and will do our best to reply quickly and equitably.

If you are not satisfied with our response, you can also contact the Office of the Australian Information Commissioner (OAIC).

Contact Us

For all privacy-related inquiries, data access and correction requests, marketing opt-outs, or to file a complaint, please call:

Phone: 1300475830

Email: Info@ecosolar.com.au

Website: www.ecosolar.com.au

Privacy Policy